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Password Reset

This document explains how to reset your Qaptly account password. This feature is only available for enterprise accounts that use account-password login.
Note: If you log in with Google OAuth, your password is managed by Google. Please go to your Google account settings to modify your password.

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Access Paths

  • Forgot Password page: /forgot-password
  • Reset Password page: /reset-password (accessed via email link)

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Reset Process

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Step 1: Request Reset Link

  1. Navigate to the login page /auth/login
  2. Click the “Forgot Password?” link
  3. Navigate to the forgot password page
  4. Enter your Email address
  5. Click the “Send Reset Link” button

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Step 2: Check Email

  1. The system will send a password reset link to your Email
  2. Check your inbox (if not received, check spam folder)
  3. Email subject: “Reset Your Password”
  4. Click the reset link in the email
Link Validity: The reset link has a time limit. Please process it as soon as possible after receiving the email.

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Step 3: Set New Password

  1. After clicking the link, the password reset page will open
  2. Enter new password
  3. Confirm new password
  4. Click “Reset Password” to complete the reset

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Step 4: Log In Again

After successfully resetting your password:
  1. The system will display a success message
  2. Click “Back to Login” to return to the login page
  3. Log in with your new password

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Password Requirements

When setting a new password, please ensure it meets the following requirements:
  • Minimum 8 characters
  • Recommended to include uppercase and lowercase letters, numbers, and special characters
  • Avoid using common passwords or personal information

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Error Handling

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Security Tips

  1. Do not share the reset link - The link has permission to modify your password
  2. Change password immediately - Process the link as soon as possible after receiving it
  3. Use a strong password - Avoid simple or common password combinations
  4. Enable 2FA - After resetting password, it’s recommended to enable two-factor authentication

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Cannot Reset Password?

If the above methods cannot resolve the issue:
  1. Enterprise Account - Contact your IT administrator or team administrator
  2. Personal Account (Google OAuth) - Go to Google account to manage password
  3. Other Issues - Contact Qaptly customer support

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